the palms casino resort las vegas reviews

I also requested an upgrade for the remainder of the stay to try to offset some of this trauma/ hassle. I am still not sure how I will reconcile the mixedup charges between cards and people. There were cards swapped, rooms swapped, dates swapped, a total night mare to track and attempt to correct. They tried to make things right by crediting some of the nights back but it didnt change the fact that I spent much of my girls weekend in the office trying to correct mistakes.

It took at least 5+ hours and lots of conversations with managers and staff to figure this out (ultimately I solved the problem). My reservation was mixed with another bridesmaids reservation. Lets start but first the chaos around checking in. I will credit the bell staff with being helpful but beyond that everything was a disaster. I was not expecting 5 star but this stay for a special occasion ( a wedding) was a huge disappointment and soured what should have been a celebratory long weekend with friends and family. I am a well seasoned traveler who has traveled across the globe.

This is the worst 'nice' hotel I have ever stayed at.

The palms casino resort las vegas reviews